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★ New Feature: Call Scripts

April 1, 2025

You can increase the consistency and productivity of your calling agents by providing them with an easy-to-follow Call Script right within the web dialer.

Screenshot 2025-03-18 at 12

How to create a Call Script?

  • Navigate to Settings > Phone Numbers > Advanced Settings > Call Scripts

Only Agency Owners, Admins and Subaccount Admins can create Call Scripts. Non-admins can’t create Call Scripts but they can use it when on a call.

How to use Call Scripts?

  • Make a call using the web dialer
  • Click on Scripts
  • Select Script
image
Screenshot 2025-03-18 at 12

Availability

This is available via Labs right now. Enable it within Location Settings > Labs > Call Scripts.

Device Support

This works on the web dialer currently. Mobile app support is coming soon.

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