You requested more personalization, and it’s now available! Users can create, edit, and assign custom SMS templates for their recurring review requests. This gives you enhanced control over tone, branding, and customer engagement.

Create Custom SMS Templates for Recurring Requests

Personalise your recurring review requests using:

• Your own message templates
• Pre-built IntegCRM templates
• Smart custom fields like {{contact.first_name}}

Dynamic Image Support with URLs (NiftyImages Compatible)

No more sending the same static image! You can now:

• Add dynamic image links for each contact
• Personalise images using merge fields (e.g., first name)
• Send unique visuals for every review request

What You Can Do:

• Craft on-brand, personalised follow-ups with saved SMS templates
• Use merge tags in image URLs to send personalised graphics
• Improve engagement and review completion rates
• Manage & preview everything before you hit send

Navigate to:

Reputation → Settings → SMS Requests

• Manage templates, set defaults, and personalize your recurring flow
• (And yes, dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.