We’re excited to introduce a powerful enhancement to your review management strategy, Workflow Triggers for Facebook and Google Reviews!
This feature enables you to automate actions based on incoming reviews, making it easy to stay on top of your online reputation!
What’s New?
- Workflow Triggers: Set up workflow triggers for new Facebook and Google reviews.
- Smart Filters: Customise your workflow with intelligent filters based on:
- Spam Detection: Automatically handle flagged reviews without cluttering your workflow.
- Review Source: Use this filter to distinguish between reviews coming from Google or Facebook.
- Review Rating: Set specific actions based on the rating, ensuring appropriate responses for every situation.
- Streamlined Response Process: Map review details like ratings and content to various automated actions. You can automatically send follow-up emails, request further feedback, or escalate issues without manual input!
NOTE:
This ‘Review Received’ trigger is contactless, meaning the reviews are not linked to any specific contact.
How to Get Started:
- Head to your Workflow section and create or edit a workflow.
- Select the “Review Received” trigger.
- Apply filters like Spam, Source, and Rating.
- Map your actions and save your workflow!
Why You’ll Love It:
This feature will save you time, ensure faster responses, and let you personalize engagement based on the review content. It’s an all-in-one solution for efficiently managing your reviews and maintaining a stellar online reputation.
Dive into the Workflow Triggers for Reviews and take your review management to the next level!
Want the full scoop on this feature?
