Chat Widget is expanding its user experience with mind-blowing support with business office hours in live chat.
How does it work?
- Go to Sites > Chat Widget
- Select the Live Chat option as the type of chat widget.
- In the chat widget settings, the user can go to the Chat Window tab, where the option for Business Office Hour Setup is available.
- Using the Outside Office Hours Welcome Message option, users can customize the welcome message for outside office hours. The default message will be “We are currently offline.”
- Users can set multiple time ranges, ensuring no overlaps are allowed from Sunday to Saturday.
- Flexibility is provided for users to copy time settings to any day, including multiple selections. [ Copied the same function as Calendar availability functionality to build similarities. ]
- The timezone will be based on the business (location) timezone.
If Business Office Hours is enabled and the end user’s timezone aligns with the set business hours, the welcome message will be displayed from the Live Chat Welcome Message field. Outside office hours, a contact details form will be sent to the end user.
- The chat will automatically close once the end user submits the contact form.
